Music Direct Reviews

Ordered Elvis Presley Golden Records 2lp 45 rpm. Received unplayable scratched records. Assuming this was a used item. Payed for new. Customer service refused to do anything about it when I called.

Ordered Elvis Presley Golden Records 2lp 45 rpm. Received unplayable scratched records. Assuming this was a used item. Payed for new. Customer service refused to do anything about it when I called.

A friend suggested that I contact Music Direct as I wished to buy a pre-used but good classical organ. Peter Braid recommended one that was in stock, a Viscount 232, and also arranged for several recordings to be made for me. This was very good service and as a result I was pleased to place an order for the instrument which last Wednesday was delivered expertly to my home. Music Direct is guaranteeing the organ for six months.
I am very satisfied with the instrument. A few technical questions that arose were responded to eventually by Peter.
I do think that the Company may be under-resourced though in terms of staff: it can be difficult to contact people. I note that not only is my instrument still advertised on their website, which apparently is out of date, but also that my account shows that I have placed no orders! Really!!
Even so, I am very glad that I made this purchase from Music Direct.

A friend suggested that I contact Music Direct as I wished to buy a pre-used but good classical organ. Peter Braid recommended one that was in stock, a Viscount 232, and also arranged for several recordings to be made for me. This was very good service and as a result I was pleased to place an order for the instrument which last Wednesday was delivered expertly to my home. Music Direct is guaranteeing the organ for six months.
I am very satisfied with the instrument. A few technical questions that arose were responded to eventually by Peter.
I do think that the Company may be under-resourced though in terms of staff: it can be difficult to contact people. I note that not only is my instrument still advertised on their website, which apparently is out of date, but also that my account shows that I have placed no orders! Really!!
Even so, I am very glad that I made this purchase from Music Direct.

Terrible customer service. If your trying to get a refund it's nearly impossible. Buyer beware. I bought a tube ,and the sent me the wrong one tried telling me it was the right one . Clearly it was not it had a different number on it. Still waiting for the refund. They keep lying to me every time I call

Terrible customer service. If your trying to get a refund it's nearly impossible. Buyer beware. I bought a tube ,and the sent me the wrong one tried telling me it was the right one . Clearly it was not it had a different number on it. Still waiting for the refund. They keep lying to me every time I call

Terrible customer service. If your trying to get a refund it's nearly impossible. Buyer beware. I bought a tube,and the sent me the wrong one tried telling me it was the right one. Clearly it was not it had a different number on it. Still waiting for the refund. They keep lying to me every time I call

Exchange fraud! They sent me a defective network player and the simple exchange cost me $1049.10. They deducted a huge restocking fee on an exchange and only paid a penny for the shipping. Do not do business with this company.

Exchange fraud! They sent me a defective network player and the simple exchange cost me $1049.10. They deducted a huge restocking fee on an exchange and only paid a penny for the shipping. Do not do business with this company.

Talked to customer service last week about an album I received in the mail that had terrible Seam splits top and bottom. Number Edition release. Had a very low number. Which I was lucky. But with seam splits. I asked about returning it for another copy, she suggested that they could send me out just another cover that would be great. She put me on hold to check on it and I got disconnected. So I called back a minute later and same female stated we'd send you and email when it will be Mailed out. I told her she told me to hold I'd check to see if you had covers to send to me. She stated no we'd email you with the status. I said yes you did, but said you'd put me on hold to find out, then I lost the call. She hung up on me first and second call without saying thank you or good buy. Most customer services people ask if there's anything else I can help you with before we disconnect call. 0, nothing. I call back today 7 days later to check on the status or I'd prefer to just return the album set. Either way. She said it's being processed right now. Then hangs up again. No good bye. No thank you for calling music direct. Nothing. Some people don't need to be working in customer service. I've worked customer service my whole life. Never did I do what she did. Not necessarily are customers always right thing. But customers always deserve respect.

Ordered the amp 6000$... free shipping g and state tax. I live I. Va it is 5.3% I got charged 10% tax...
I called them. I had took selfie of invoice and talked to a mgr named bes... blah blah. Mistake... I did it afewmore items sa e 10 %. They are a ig question in my mind... why would I buy from them now. He gave me the impression he would take are of me... lol... alluded to 10 % off. I said 15 might be betterto see what he said. Well i wouldn't buy anything from them. If they did that I felt theupy would send me an open box or return... I don't buy those... there is a reason they came back j., read ppl who bought open box tt and tonearm came vroken,,, don't like and say they are revfurbishec., his tune changed McIntosh will not allow dis outs but good news I have in sti k and will correct tax rate., anyone e who bought from them I. The last place years ck your receipt and see if you were charged the correct t tax rate... they come across as the best. Lol remember they own mo Ile fidelity and ha e lied for years all analog when not tdue,,, stu k did I. Process. I told him I'll buy it from a million pla es that j don't hVe to have them correct t a ripoff... k your receipts., call them if it does t add up. Most ppl do t ck..

Music Direct who owns Mobile Fidelity has been found out to be misleading customers for over a decade failing to mention that Mofi records (including the $125 one step records) are not all analog but infact sourced from dsd (digital) files. Read about the story in the Washington Post. You guys ought to be ashamed!

You owe your customers a refund and a apology but neither is likely to happen. Audiophiles take a stand and take your business elsewhere.

Music Direct who owns Mobile Fidelity has been found out to be misleading customers for over a decade failing to mention that Mofi records (including the $125 one step records) are not all analog but infact sourced from dsd (digital) files. Read about the story in the Washington Post. You guys ought to be ashamed!

You owe your customers a refund and a apology but neither is likely to happen. Audiophiles take a stand and take your business elsewhere.

Music Direct who owns Mobile Fidelity has been misleading customers for over a decade failing to mention that Mofi records (including the $125 one step records) are not all analog but sourced for dsd (digital) files. Read about the story in the Washington Post. You guys ought to be ashamed!

You owe your customers a refund and a apology but neither is likely to happen. Audiophiles take a stand and take your business elsewhere.

Poor service. International buyer beware and don't lose your time with this store. Have my order cancelled with discriminatory shipping policy. Keep your product rotting in your shop for your perfect qualified customer.